Monitor and Manager Performance

Whether it’s increasing sales or expanding a customer base, businesses and organisations have strategic goals they must reach if they are to succeed. Managers and supervisors need to ensure that they and their teams are doing their part to make these goals a reality.

This course will equip you with effective techniques for monitoring performance and helping people realise their potential, and it will help you build a team of skilled and capable people who are focused on success.

Module 1 (38 mins) Monitoring Performance
Day to Day
Giving and Receiving Feedback

Module 2 (28 mins) Managing Performance
Solving Problems

Module3 (20 mins) Managing Performance
Developing Performance

LEARNING OUTCOMES

Once you have completed this course, you will understand the role of performance management in creating a high performance culture. Specifically you will be able to:

• Create a simple, sustainable system of day-to-day relationship building, observation and performance documentation
• Adjust your Performance Management style to suit your staff/employee’s stage of growth and experience
• Identify constructive and negative feedback and their effects
• Frame feedback constructively, and alter it to suit the individual’s style
• Encourage self-discovery and problem solving on the part of thestaff/employee
• Approach receiving feedback calmly and positively
• Identify what triggers adult/child/parent behaviour in yourself
• Guide your own and staff/employee behaviour towards adult-adult interaction.
• Approach problem solving in a systematic and positive way
• Understand how to deal with denial and emotional responses from staff/employees
• Identify ways to keep the problem solving meetings productive
• Recognise effective ways of explaining the consequences of no or low performance improvement
• Understand why regular monitoring is crucial to sustain performance improvement
• Understand your options for improving performance for staff/employees who exceed expectations, meet expectations or do not meet expectations

Audience: First line managers, project managers and team leaders.