This course will help you see how to identify and set performance standards for your employees’ jobs, and see how they contribute to objective setting. You will see how to analyse and evaluate “good” performance objectives; and you will see the value of linking performance standards to rewards (or to other consequences).
Click on the icons below to view details of the course in your chosen delivery method.
Module 1 (35 mins) Set Performance Expectations
Defining Expectations
Establishing a Clear Understanding
Module 2 (22 mins) Set Performance Expectations
Performance Outcomes
Key Learning Outcomes
Once participants have completed this programme, they will understand the role of performance management in creating a high performance culture. Specifically they will be able to:
- Identify and set performance standards and understand how these contribute to setting performance objectives.
- Analyse and evaluate ‘good’ performance objectives.
- Understand the value of linking performance standards to rewards (or to other consequences).
- State why establishing a clear understanding of expectations is crucial to effective Performance Management.
- Describe what outcomes—physical and tangible—they should expect to achieve during an expectation-setting meeting.
- Outline the process of establishing a clear understanding of expectations.
- Understand why the Performance Management process should be followed—recognise the benefits for the employee as well as for themselves.
- Recognise the importance of understanding outcomes to employee motivation.
- Understand the need to link outcomes and performance.
- Understand ways to link outcomes to standards of performance.
- Design outcomes to motivate employees.
- Understand the importance of equity and expectancy when designing performance rewards.
Balance Learning Classroom Resource Packs have been designed to make it easy for trainers and line managers to deliver classroom sessions to help students develop skills and understanding. Each pack includes:
- A Workshop Guide
- Reproducible Student Handouts
- DVD or CD-Rom containing slides and video clips
For more information about our Classroom Resource Packs please click here.
The Performance Management workshop pack complements all three courses in Performance Management Suite. The workshop is split into 2 main parts, each of which can be run on a stand-alone basis or as a complete workshop if using
the workshop to support a mix of the courses.
The purpose of this workshop is to give participants an opportunity to develop and practise the skills they need to successfully use Performance Management. It will help participants develop their skills through constructive peer and trainer feedback, gain practical experience using a Performance Management model and increase their confidence to use Performance Management.
Sessions include:
- Introduction: What's in it for you?
- Defining Expectations
- Establishing a Clear Understanding
- Giving and Receiving Feedback
- Problem Solving
- Developing Performance
- Performance Evaluation
- The Performance Review
- Performance Outcomes
Our unique three-step approach is the flexible blend of the above e-learning, CD-Rom or DVD learning with our dynamic classroom techniques and practical workplace activities. Our blended process is flexible and its components can be used in a variety of combinations.
This training blend can be scheduled and automated by our easy-to-use piece of software, The Balance Portal, which has an optional 360° feedback module. Alternatively, online components can be used within a SCORM compliant LMS.
During the Action activities, the emphasis is very much on helping the participant use opportunities within their normal working environment to implement their new knowledge and or skills. They will be building confidence outside the protected environment of the classroom sessions.
Participants are assigned Action Dimension™ Activities at regular intervals via email. This is the trainer’s opportunity to support the participants as they take the knowledge and skills they’ve learned and apply them to real workplace situations.
The Balance Learning Team has won many awards for training programmes including the prestigious 2005 Brandon Hall Gold Award for Custom Content for '
