Based on Emailogic's highly successful 90 minute seminar, Effective Email covers everything people need to know about how to control their email. With two National Training Awards and proven results, Emailogic has been transforming email cultures for the past 8 years and are now the leaders in delivering email culture change. Balance Learning has developed this seminar into an online interactive video seminar demonstrating 'How to get Better Results from your Email.'
View a sample of the course by clicking the play button below:
Effective Email is proven to:
- Save an average 29 minutes per person per day
- Cut inbox size by 40%
- Reduce stress
Introduction
This section introduces you to the impact email has on organisations
How To Get Better Results From Email
Here we explore the aims of the programme - using email effectively, making email work better for the individual and organisation, and reducing time spent on email.
The Medium of Email
This section looks at the medium of email in more detail; the differences between email and other forms of writing, attitudes and approaches to email and advice to poor emailers.
Principles of Communication
A detailed look at what actually happens when we communicate via email; we compare face-to-face and email communication. The section also demonstrates assumptions that can occur with email communication and how email can be more complex than you first think.
Achieving Impact
This section demonstrates how you can make sure you achieve the impact you want when communicating by email. We work through a powerful pneumonic called ‘IMPACT’ (Intent, Medium, Profile, Assumptions, Craft and Them). We critique an email practicing using IMPACT and finally, we look at the effect an email has.
Writing Emails
We take a detailed look at writing emails; specifically poor and good subject lines, creating rules based on specific criteria, writing a clear and courteous email body, and how to aid a clear understanding.
Replying, Forwarding and Copying
This section explores good email practice and techniques for replying, forwarding and copying when using email communication.
Managing Overload
This section is about managing overload. It demonstrates how to elicit less traffic and how to become more organised and disciplined when using and keeping email. It provides useful tips on the features in your email package that can help.
Hazards
Here we describe some of the hazards that can occur when using email; anger, cross culture and gender and the legalities of email.
We are currently looking for the next expert to star in our Xpert Factor Series of training titles.
If you are an expert in a subject area, let us know where your expertise lies and you could be the star of a future title!
Click here to email us - we look forward to hearing from you!
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